4. Requesting to remove your data
5. Requesting to correct data or get copies of your data
6. Disclaimer
Privacy Policy
Our Site may contain links to third-party websites that are not subject to this Privacy Policy. Those third-party websites are responsible for how they process your personal information.
What data do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. This includes data you provide when contacting us.
When you create an account with us we collect certain information. Information we collect includes:
- Your email address
- Your username
You may choose to add additional information to your account once it is created.
When you place an order with us we collect certain information. This information is used to fulfill your order and any future orders you make. We do not store any payment information.
Information we collect includes:
- Your full name
- Your address and postcode
- Your phone number
- Your email address
- Your account username
- Any order notes (optional)
- Your chosen DPD collection point (mandatory for collection orders)
When you place an order your payment is processed by Square. You can view their privacy policy here.
Any accounts that are inactive will be removed. Accounts become inactive when the account holder has not logged in or placed an order for 2 years.
We share certain data with our delivery couriers to fulfill your order. The delivery couriers we use are DPD, Hermes and Royal Mail. For full details on how they use your data please view their privacy policy.
The data we share with them includes:
- Your full name
- Your address and postcode
- Your phone number
- Your email address
This site uses Matomo. Click here for information on how Matomo uses your data.
We use Matomo to collect the following data:
- User IP address
- User ID
- Date and time of the request
- Title of the page being viewed
- URL of the page being viewed
- URL of the page that was viewed prior to the current page (Referrer URL)
- Screen resolution being used
- Time in local user’s timezone
- Files that were clicked and downloaded
- Links to an outside domain that were clicked
- Pages generation time
- Location of the user: country, region, city, approximate latitude and longitude
- Main Language of the browser being used
- User Agent of the browser being used
- Random unique Visitor ID
- Time of the first visit for this user
- Time of the previous visit for this user
- Number of visits for this user
This site uses iubenda to record cookie consent. For full details on how they use your data please view their privacy policy.
Iubenda collects the following data to record your consent:
- IP address
- User Agent/type of device
- Referrer
- consent date
- consent given/not given
This site uses clicky. Click here for more information on how clicky uses data.
We use clicky to collect the following data:
- URL and title of pages viewed
- URL and title of links clicked
- Referrer information
- User agent information
- Browser language
- Screen resolution
- Unique ID tracking cookie
- IP address
We collect any information you provide when you complete our contact form or contact us via other methods. This includes your email address and the message you send us. We also collect your IP address and Geolocation to reduce spam. Our contact form is provided by HubSpot and our email hosting is provided by Zoho Mail. For full details on how they use your data please view their privacy policy.
Why do we collect data?
We collect such information for the following purposes:
– To allow us to respond to your queries
– Collecting statistical data which helps us to improve our website
– In order to provide and operate this website
– For security and fraud prevention
– To allow us to fulfill your order
– To comply with any applicable laws and regulations
How long do we keep your data?
Analytical data from Matomo is retained for 18 months. Some aggregated data is retained indefinitely.
Analytical data from clicky is retained for 30 days.
Your account data is retained until you delete your account or it becomes inactive. Inactive accounts are accounts which have not logged in nor placed an order for 2 years.
Order information is retained as long as necessary to comply with relevant laws and regulations.
When you contact us we collect your email address and any information you provide us. Once your query is resolved we delete your data within 60 days. If you have additional queries you will need to contact us again.
Our contact form is provided by HubSpot. For full details on how HubSpot uses your data please view their privacy policy.
If you are aged under 14 please get your parent or guardian’s permission before you provide any personal information to us.
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us via our contact form.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Last Updated: 23/02/2022
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Requesting to remove your data
We strongly recommend you visit the ICO site before requesting to remove your data.
You can request to remove any data we hold about you at any time. Once you request to have data removed we will remove the data within 28 calendar days.
If we receive a request on 3 September, the time limit will start from the next day, 4 September. We will then remove your data by 2 October.
In some circumstances we may need to take longer than 28 calendar days. If we do need to take longer than 28 calendar days we will contact you by email to inform you.
Make sure you check your junk mail folder because emails can sometimes go to the junk folder.
Requesting to correct data or get copies of your data
We strongly recommend you visit the ICO site before requesting to get your data corrected or requesting to get copies of your data.
You can request to correct data or get copies of your data at any time. Once you request to have data corrected or request a copy of your data we will do this within 28 calendar days.
If we receive a request on 3 September, the time limit will start from the next day, 4 September. We will then either correct your data or give you a copy of your data by 2 October.
In some circumstances we may need to take longer than 28 calendar days. If we do need to take longer than 28 calendar days we will contact you by email to inform you.
Make sure you check your junk mail folder because emails can sometimes go to the junk folder.
Disclaimer
This website contains links to other websites. We are not responsible for their content.